Website Terms & conditions

The only condition we place on the use of this website – whether you buy, browse, find out about our products or just keep up to date with what’s happening in the world of ‘Innovative Hygiene Supplies’ is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us


A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you’re not eligible to order from Innovative Hygiene Supplies.


If there are any problems with an order, you’ll be contacted by one of our Team.

If you change your mind about an order and want to cancel it, it is not a problem. You can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order for a refund or replacement – just make sure you have your receipt or emailed order confirmation as proof of purchase.


Please note, orders are normally processed immediately after they’ve been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can’t always stop the order from being delivered: once you receive the order, just return it to us free of charge.


To cancel your order, please contact us


We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.


Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should